Privacy Policy
Effective Date: 12/02/2025
Pristine Cleaning Professionals Ltd. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services or visit our website.
1. Information We Collect
We may collect the following types of information:
Personal Information – Name, phone number, email, home or business address, and payment details when you book a service.
Usage Data – Information about how you interact with our website, including pages visited and time spent.
Cookies and Tracking Technologies – Used to improve user experience, track analytics, and personalize content.
2. How We Use Your Information
We use the information we collect to:
- Provide and manage our cleaning services.
- Process payments and send invoices.
- Improve our website and customer experience.
- Respond to customer inquiries and provide support.
- Send promotional offers (with the option to opt-out).
3. Sharing Your Information
We do not sell your personal information. However, we may share it in assistance with:
Service Providers – Third-party payment processors, scheduling software, marketing platforms, customer assistance, and technical support.
Legal Requirements – If required by law or to protect our rights.
4. Data Security
We take reasonable security measures to protect your data, but no system is 100% secure. Please contact us if you have concerns about your information.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
5. Communication with our Visitors
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
6. Your Rights & Choices
Depending on your location, you may have the right to:
- Access, update, or delete your personal information.
- Opt out of marketing communications.
- Disable cookies through your browser settings.
If you do not want us to process your data anymore, please contact us at:
support@pristinecleaningpro.co.uk
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
8. Changes to This Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
9. Contact Us
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at:
Pristine Cleaning Professionals
